DRIVER GUIDE
Roadside
safety tips.
What to do after a breakdown and how to get help on the New York State Thruway.
Immediate danger?
If someone is hurt, there is a fire, or your vehicle is stranded in moving traffic, call 911 and follow the dispatcher’s instructions.
After a breakdown
Get clear of moving traffic
Turn on your hazard lights. If your vehicle can move safely, pull well off the road or take the nearest exit.
Tell help where to find you
Give the road name, direction of travel and nearest exit or mile marker. Say whether your vehicle is on the shoulder or blocking a lane.
Wait in a safe place
If your vehicle is safely off the road and it is safe to stay with it, wait there for help. Keep passengers away from traffic. On the Thruway, avoid walking along the roadway to find assistance.